FAQ

 

SETTING UP A FUNDRAISING PAGE

How do I create a fundraising page?

Click here to start fundraising. Once registered, you’ll have access to your Fundraising Hub, where you can log in to customize your page with an image and your story and use email tools to support your fundraising and track your progress.

What happens if the department I want to support isn’t listed?

When registering, please choose “other” under the designation section and someone from the Foundation will be in touch to assist you.

Will I receive a notification when someone makes a donation to my fundraising page?

Yes, you will receive email notifications when someone donates to your fundraiser. You can send thank you emails to your supporters via the Email tab of your Fundraising Hub.

Does my fundraising page expire?

Your fundraising page will be archived after 12 months. You’ll receive an email notification closer to the date with the option to keep your fundraising page active.

 

DONATIONS

How can I make a donation?

You can donate by telephone, by mail, in person or through our secure online donation application. You can make a donation by cash, cheque, money order or credit card (Visa, MasterCard and American Express). You can also join our Monthly Giving Program, which allows for convenient, automatic monthly withdrawals from your bank account or credit card.

By phone: 514-340-8251

By mail or in person: The Jewish General Hospital Foundation, 3755 Côte St. Catherine Road, Room A-107, Montreal, Quebec, H3T 1E2

Is it safe to make a donation online?

The JGH Foundation uses industry-leading Secure Sockets Layer (SSL) technology to keep your personal information secure. The Foundation protects your information by working with partners that specialize in providing a secure and safe environment for credit card donations. The Foundation website also uses industry standard security measures to protect against the loss, misuse and alteration of the information you provide on this site. All information is stored in a secure database. Your credit card information will never be saved on our site.

Is there a minimum amount that I can donate?

All contributions make a difference and are appreciated. However, income tax receipts are issued only for contributions of $15 or more. Accordingly, our online donation form, which automatically generates a tax receipt for each donation, only accepts gifts of $15 or more.

 

TAX RECEIPTS

Will I get a tax receipt for my donation?

Income tax receipts are automatically provided for all donations of $15 or more. Donations must be received by us by December 31 for us to issue the appropriate tax receipts for that year.

When will I receive my tax receipt?

An income tax receipt is automatically generated and immediately sent to your email account when making a donation through our online donation form. You can expect to receive your receipt for a one-time donation within one or two weeks from the date you made a donation by phone or mail.

I made an online donation but no electronic tax receipt was sent to my email account. What should I do?

The most common reasons for not receiving the electronic tax receipt are either a wrong email address or the email being blocked by a spam filter. Please contact us by phone at 514-340-8222, extension 25838 or by email at info@jghfoundation.org for assistance.

 

MY FUNDRAISING HUB

How do I access my Fundraising Hub?

Follow these steps to login to your Fundraising Hub:

  • Click the login button which is located at the top right corner of the page you are visiting.
  • Enter your username and password. You will be directed to your Fundraising Hub once you are logged in.
  • If you are the team captain, you will have access to the team page in your Fundraising Hub.

How do I join a team after registration?

You can join a team from your Fundraising Hub:

  • Login to your Fundraising Hub
  • Click on the profile tab
  • Select the event options tab
  • Scroll down to the Change Team Membership box and select the Join a Team radio button
  • Search for a team to join

How do I edit my Fundraising or Group page?

Personal and Group Fundraising Pages have default content when you register for an event. However, we highly recommend that you personalize your page to tell your own (or your team's) story and why the event is important to you.

Only team captains will have access to edit the Team Fundraising Page from their Fundraising Hub.


STEP 1: Login to your Fundraising Hub

STEP 2: Click on the 'Me' or 'My Team' tab, located above your fundraising progress, depending on which page you want to edit (Remember if you are not a Team Captain, you will not see the Team Page tab.

STEP 3: On the right panel you can select to customize your Personal Page URL, edit your page title and content, or update the media (photo/video).

Some things to consider:

  • Please be sure your photo is saved as a JPG, GIF, or PNG file type.
  • Files must be smaller than 4 megabytes.
  • Only YouTube video links are supported.
  • You may choose either a photo or a video link, but not both.
  • You can add a different photo and video link on your Personal Fundraising Page, and if you're a team captain, on your Team Fundraising Page.

How do I change my personal goal through my Fundraising Hub?

Follow these steps to update your goal in your Fundraising Hub:

  • Login to your Fundraising Hub. Click "Progress" tab, then click 'Personal' button.
  • Next to 'My Goal', click 'Change'.
  • Enter your new goal in the space provided and click 'Submit'.

You have to be a Team Captain to change your group fundraising goal.

Follow these steps to update your goal in your Fundraising Hub:

  • Login to your Fundraising Hub. Click the "Progress" tab, then click the "Team" button.
  • Next to "Team Goal', click 'Change'.
  • Enter your new team goal in the space provided and click 'Submit'.

How do I import my contacts from my email account?

Contacts from your Gmail or Yahoo account can be uploaded to your Fundraising Hub.

STEP 1: Login to your Fundraising Hub

STEP 2: On your Fundraising Hub home page and click the 'Email' tab to access the Email functionality.

STEP 3: Click 'Contacts' in the links on the right-side of the screen.

STEP 4: Click 'Import Contacts'.

STEP 5: Choose the button next to either Gmail or Yahoo and click 'Next'.

STEP 6: Login to your Yahoo or Gmail email account to link to the Fundraising Hub. Yahoo or Google may request for you to authorize access. Click 'Allow access' so that you confirm permission for your Fundraising Hub to access your email contacts.

STEP 7: Select Contacts to Import. You can opt to import ALL of your contacts from your email address book. Click the check box next to the email addresses of the contacts you want to import into your Fundraising Hub. Then, click the 'Next' button.

STEP 8: Confirm and complete a final review of the contacts that will be imported. Review your imported email addresses. If you have any duplicates to resolve, be sure to review:

  • Add: add to your import for your Fundraising Hub Contacts
  • Update: Modify a current contact you have in your Fundraising Hub Contacts
  • Ignore: Do not add this contact to your Fundraising Hub Contacts


STEP 9: After you click 'Finished' on the bottom of the page, you're ready to start sending some emails.

How do I personalize the email templates and send out to my contacts through the Fundraising Hub?

To send out a personalized email via the Fundraising Hub:

  • Login to your Fundraising Hub. Click the "Email" tab, click the "Compose" button.
  • Select the appropriate email template from the dropdown list that appears on screen. Click "Next".
  • Edit the templated message to personalize it. A link to your personal fundraising page will automatically be included at the bottom of each message when it is sent.
  • When you are finished editing your message, click "Next" to select your recipients and/or import your contacts.
  • After you've selected your recipients, click "Next" to see a preview of your message and click "Send".
 

FUNDRAISING

How do I send emails asking for donations through the fundraising hub?

After logging in, click on the 'Send an Email' tab on the left-hand menu of your Fundraising Hub. You can either choose the template we have created for you or customize your own. Then, you can enter email addresses of the people you want to reach out to in the box provided or click on View/Add Contacts to import from an existing email contact list. If you choose to customize the email, make sure you click 'save' before sending it out that way it will be there for you next time you choose to send an email.

How do I thank my donors through the fundraising hub?

After logging in, select 'Thank your Donors' tab on the left-hand panel and then click on 'Unthanked Donors'. To send out a thank you email, select recipients, edit the text of your thank you email and select preview & send.

I'm a team captain, how do I email my team?

You can send an email to your whole team through your Fundraising Hub. Click on 'Team', and then select 'Email Team' from the left-hand menu.

How do I enter offline funds (cash and cheques) to show on my thermometer?

Login to your Fundraising Hub, scroll down to the 'Fundraising' section and then select the 'Add' button on the left-hand menu, and you can record offline donations from an individual or from an organization. For organizations: input the organization's full name in the 'First Name' box and a period (.) in the 'Last Name' box. Once these donations are recorded, they will appear on your thermometer. You will still be required to hand these donations in, along with a completed pledge form to ensure your donations are properly tax receipted. (Request a pledge form from the regional coordinator or online fundraising manager located on the Contact page.)